The 45 Day SOUNDCHECK is intended for testing audio and the full sound experience. We cannot accept returns of speakers that have been modified in any way (including adding stickers or customizing) or that are damaged beyond normal wear and tear*. In order for a full refund to be granted, all items need to be returned (SOUNDBOKS, BATTERYBOKS, Charger, including promotional items).

Be sure to keep your box for quicker, easier returns. It’s custom made for a SOUNDBOKS.

The SOUNDCHECK cannot be used to access discounts, sales or promotions. All SOUNDBOKS promotions apply only to speakers purchased within the designated period, as indicated in our official promotional communications. If your purchase includes free or discounted accessories, merchandise, etc. all items in the order must be returned without damage beyond normal wear and tear in order for a full refund to be granted.

If you wish to return due to a faulty factory unit, we recommend first contacting us to see if a repair is possible.

*Normal wear and tear refers to surface scratches, small dents, paint chips, and minor cosmetic damage. Please note and take pictures of any cosmetic damage you see when unboxing. Subject to damage beyond “normal wear and tear”, you may return any SOUNDBOKS Generation 3 (aka, The New SOUNDBOKS, SOUNDBOKS 3) within the applicable trial period of 45 calendar days, which begins upon receipt of your order. The 45 Day SOUNDCHECK only applies to products purchased new from SOUNDBOKS.com. Refunds will be issued in the form of original payment. If you purchased your SOUNDBOKS with a promotional code, sales code, or during a sales or promotional period, the dollar value of any discount or code will not be refunded or credited back if the product is returned.

Check our warranty and returns info